Assessing Jo's requirements through a survey
Jo came to us after searching the MCS database for a reliable local installer of solar PV. Once the enquiry came through our in-house sales team made contact with Jo to arrange for a survey and to go through the reasons and requirements as to why solar is something Joe was interested in.
Following our customer journey process to deliver a hassle-free service
Following the initial contact, we contacted Jo and Dean and followed our customer journey process - we arranged and carried out an in depth survey to ascertain what their main objectives were. Our in-house designers then created a free bespoke design, which includes:
- A visual of the property detailing how the panels will look, along with the cable runs and positions on the inverters and batteries.
- A full breakdown of the initial quotation.
- The expected energy savings and anticipated return on investment.
- A detailed programme of works, detailing timescales of each part of the works.
We pride ourselves on been transparent and with no pressure selling, leaving this design with our customers to make a decision in their own time.
Supporting our clients throughout the entire process
Once Jo and Dean had decided to use us for the works, we then followed our Construction phase process:
- We again reviewed the programme with both Jo and Dean and arranged the start date at that their convenience.
- Our programmed included one day for the scaffolding to be completed and then two days for the full Solar work including the use of our qualified in-house roofing team and allowing the electricians to complete all the required enabling works.
- During this process we will be using the CRM system known as Big Change. This will involve taking pictures while the work is in process to display how everything is connected and that the roof is watertight, and giving the customer an in-depth look as to how their Solar PV installation has been completed. Big Change will also enable us as an installer to create a professional handover pack once the job is complete.
Once the install is complete we went through the handover phase.
Providing a comprehensive handover pack and after-sales support
After the install is finalised and fully handed over, Chris will go through the full works and answer any questions you may have. A full handover pack with all warranties and a description of the breakdown on savings and payback time.